Return & Refund Policy

Last Updated: October 2026

Overview

At Crafty Chick Design, we want you to love your purchase. If you have any concerns about your order, please review our Return & Refund Policy for information on returns, exchanges, and refunds.

Return Eligibility

Items may be eligible for return if they are unused, unworn, unwashed, and in their original condition. Items must meet our return requirements and be accompanied by proof of purchase.

Non-Returnable Items

Customized, personalized, or made-to-order products may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise. Items that have been worn, washed, damaged through use, or returned without approval may also be ineligible.

How to Request a Return

To request a return, contact us through our website’s Contact Us page with your order number, the reason for the return, and clear photos if the item is damaged or incorrect. Please wait for return instructions before sending any item back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order details and photos so we can review the issue and determine an appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Exchanges

If you need a different size or wish to exchange an item, please contact us to check availability and eligibility. Exchanges are subject to product availability and our return requirements.

Shipping Costs

Return shipping costs may be the customer’s responsibility unless the item is defective, incorrect, or applicable law requires otherwise. Original shipping fees may be non-refundable where permitted by law.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. Requests cannot always be accommodated once an order has been processed, customized, or shipped.

Contact Us

If you have questions about returns, exchanges, or refunds, please contact Crafty Chick Design through our website’s Contact Us page. We’re happy to help.